Distribution information

Local delivery service (applicable to orders shipped to Hong Kong) Anyone who orders any Feng Shui Treasury item with a total account amount^ of HK$800 or more and a delivery address within Hong Kong can enjoy free* shipping service. Delivery time is about 3-5 working days. If the total amount of the account is less than HK$800, it will be sent to collect (i.e. the shipping fee will be paid by the recipient). If the total amount of the account is HK$800 or above, you can enjoy free fast delivery @ (Shunfeng Station, Shunfeng Smart Cabinet, Shunfeng Service Outlets, Commercial or Residential#) or Industrial and Commercial Express Delivery Service. * Crystal cable and gravel products are not free to send / post, only on cash on delivery (i.e. the shipping fee is paid by the recipient) or pick up at the store. You can go to the official website of Shunfeng (https://fengshuidictionary.com) to check the most convenient Shunfeng City, and then register the market number and address, thank you. ^ Total amount refers to the amount after deducting discounts and shipping charges. @ Shunfeng Express Delivery: Free shipping for the first 1kg. Thereafter, an additional shipping fee of HK$5.- will be charged for every 1kg, and less than 1kg will be counted as 1kg. # From 1 September 2019 onwards, delivery to residential addresses will be free of residential surcharge. Global Delivery Service (Applicable to orders shipped to China, Taiwan, Macau and other overseas regions) Feng Shui Treasury provides global delivery services, whether you are shopping for your own use or giving gifts to overseas relatives and friends, the delivery company entrusted by Feng Shui Treasury can also deliver as scheduled. Delivery time is usually about 14-20 working days (depending on the individual area). Delivery Service for Bracelets, Pendants, Rings, Rings and Rings Orders Orders for any bracelets, pendants, rings, rings and rings (excluding hand-mailed and gravel-related goods) can enjoy free postal delivery if the total amount of the order reaches HK$2,000.- If the total amount of the account is less than HK$2,000.-, an additional shipping fee will be charged, which depends on the weight and size of the individual item. Customers are required to pay the goods and shipping fees in full, and we can arrange the payment only after the Feng Shui Treasury has verified it. Feng Shui Treasury guarantees that all orders are shipped directly from Hong Kong and delivered directly to customers through Hong Kong postal services or entrusted shipping companies. ^ Total amount refers to the amount after deducting discounts and shipping charges. Delivery Service for Rubble and Gravel Goods Orders for Feng Shui Treasury Any items (including rough stones, crystal clusters, crystal caves, crystal pillars, crystal balls, crystal pieces, etc.) and gravel goods that are shipped to countries or regions other than Hong Kong will be subject to an additional shipping fee, which depends on the weight and size of the individual goods. Customers are required to pay the goods and shipping fees in full, and we can arrange the payment only after the Feng Shui Treasury has verified it. Feng Shui Treasury guarantees that all orders are shipped directly in Hong Kong through Hong Kong postal services or on requestThe company delivers directly to the customer. Product Ownership, Import Documents and Fees When the Feng Shui Treasury ships the goods, the ownership and risk of loss of the goods will be transferred from the Feng Shui Treasury to your cabinet. Feng Shui Treasury will deliver the goods according to your request. If the goods are shipped to a place or country outside Hong Kong, you may be required to pay surcharges, taxes, or register or apply for an import licence for the goods to the destination or place of transit, and these fees and documents are subject to the laws of the destination of shipment, and the Feng Shui Treasury cannot control or anticipate the number of such charges, nor will the Feng Shui Treasury be liable for any legal liability for such payments or document claims. If the goods are detained by the relevant customs authorities at the destination and transit place during transportation, Your Excellency will bear the corresponding losses on your own, and the Feng Shui Treasury will not bear any responsibility for this. If you complete the relevant order procedures, you will be deemed to have accepted the terms and are responsible for all surcharges, taxes, or application for import documents for the delivery of the purchased goods. If the final item is returned, the ownership of the item will be transferred back to the Feng Shui Treasury, which will charge 30% of the total amount of the item to compensate for the loss of the shipping fee. Order Splitting Due to the laws of different regions, if the order exceeds the regulations or requirements of the shipping destination, such as weight or order amount, Feng Shui Treasury will automatically split the order or post it on different days to meet the regulations or requirements of the shipping destination, and we will notify you by email of all the email tracking numbers. Order Shipment Notification: Once the payment for the order is successfully confirmed, we will arrange for shipment within three working days. The email will detail the delivery contents, order tracking number, and a link to the courier's website for your online inquiry. Delivery Time When you receive your order, the Feng Shui Treasury will process the packaging and delivery as soon as possible to ensure that you receive the product within 14-20 working days. Note: The final delivery date of the final item is still subject to customs clearance and shipping conditions. Please note that all listed delivery times are estimated delivery times, Feng Shui Treasury is not responsible for the delay in the delivery of goods due to customs policies or tariffs, and the time of international mail delivery may be delayed due to different factors, such as: Christmas Day, Lunar New Year, Easter Day, and other long holidays. Although Feng Shui Treasury does not fully guarantee that the delivery time is not subject to delay, we will do our best to make an order for you as soon as possible. The working days shown by the Feng Shui Treasury are Monday to Friday, 10am to 5pm Hong Kong time, excluding public holidays in Hong Kong. Orders placed from Monday to Friday will be processed and dispatched on the next working day; Orders for Saturdays, Sundays and public holidays will be processed and paid for on the following working days. In the event that the ordered product is out of stock, the remaining product will be sent to the customer without prior notice to the customer. If the goods are out of stock and are newly purchased after delivery,Additional shipments are not possible. Please re-order under the order。 Undeliverable Orders Some orders may be returned due to unspecified shipping address, email address, hotel address, multiple deliveries without collection, recipient's refusal to pay taxes, refusal to provide identification, failure to report the goods, or recipient's refusal to accept the package. When the shipping company returns the package to us, we will deduct 30% of the original shipping fee, processing fee, and total product amount from the refund as a return order processing fee, and the remaining amount will be refunded via the credit card, RMB Bank card, PayPal, or Alipay used at the time of booking. When using credit cards, PayPal, PayPal, according to the settlement and refund of foreign exchange differences, goods payments, return shipping fees may generate profits and losses. The resulting exchange rate surplus and loss cannot be refunded to the Feng Shui treasury. In addition, when using a credit card for a refund, it may take about 2 months to be refunded to the customer's account due to the credit card company's settlement date and payment date, while PayPal and Alipay refunds may take about 20 days due to processing procedures. We can re-ship the returned package, but the guest will need to pay the postage for the re-delivery. ★ Goods are out of the door and will not be exchanged ★